People & devices
Workstation setup, user support, account access, updates, and coordination when an employee joins or leaves.
Managed IT / Small business & municipalities
Your technology.
Our responsibility.
Keep your people productive with a technology partner who understands the whole operation—from the workstation and phone to the network, server, and internet connection.
A complete view of your technology
Support that fits your organization.
Get day-to-day help, a plan for your infrastructure, and one point of coordination across your technology. We can act as your outsourced IT team or work alongside the staff and specialist vendors you already trust.
Networks & servers
Wi-Fi, switches, firewalls, shared storage, server integration, and secure remote access built around your workflows.
Backups & recovery
Backup planning, recovery procedures, restore checks, and retention settings aligned with your operational requirements.
Phones & business systems
Hosted VoIP, Microsoft 365 support, connectivity, and coordination with the companies behind your business applications.
Design / Deploy / Support
A clear plan.
A partner to deliver it.
Understand your operation.
Review your locations, people, equipment, and the work that needs to happen.
Put the plan to work.
Agree the scope, coordinate installation and configuration, and check the result against your requirements.
Keep it working.
Define ongoing management, support, and responsibilities so you know who to contact.
Ohio-based technicians, with nationwide projects coordinated through our partner technician network.
Common questions
Plan with confidence.
What does managed IT include?
Your support agreement defines the users, equipment, systems, support hours, response process, and ongoing management included. We start with an inventory and the problems you need solved, then build a clear scope.
Can you support a business without an IT employee?
Yes. NextGen can serve as your primary IT partner, handling everyday support and coordinating networks, servers, communications, and specialist vendors.
Do you support municipalities and public works?
Yes. We support smaller municipalities across offices, service facilities, phones, networks, and field operations. We can also coordinate with existing department staff and software vendors.
Can we keep our existing equipment and providers?
Often, yes. We review condition, supportability, security, and compatibility before recommending changes. The goal is a maintainable system and a sensible plan for equipment that needs replacement.
How is pricing determined?
Pricing depends on users, devices, locations, supported systems, and service requirements. We provide a defined proposal after reviewing your environment.
Start with your operation
Tell us what needs to work.
Share your location, current setup, and the result you need.